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In observance of Christmas, our offices will be closed on Wednesday, December 25, 2024. We will resume regular business hours on Thursday, December 26.
Clients can visit myEQUITY at any time to see status updates, submit new requests, and receive up-to-date information regarding accounts.

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Be Vigilant of Potential Spam Callers


Equity Trust Company has recently become aware of situations where unknown third parties are impersonating ETC employees in phone calls to both clients and non-clients. These callers are attempting to gather personal information or instruct recipients to call various phone numbers associated with debt relief scams. The calls are coming from numbers not affiliated with ETC, and recipients are being directed to additional unassociated phone numbers.

Please note that Equity Trust Company will only contact clients from our main client services number, 888-382-4727, or from a direct phone number with the area code 440.

If you receive a call from any number claiming to be from Equity Trust Company, or from a phone number outside of those mentioned, please contact our client services team at 888-382-4727 to verify its legitimacy.

Midland Trust, now a part of Equity Trust Company, will contact clients from a phone number with the 239 area code. The number to reach them is (239) 333-1032. If you receive a suspicious call or have any concerns, please don’t hesitate to contact them directly at this number to verify the legitimacy of the communication.

Given the ongoing threat of fraud and hackers attempting to access clients’ personal information, it’s crucial to stay vigilant and watch for signs of potential spam or fraudulent activity. If you encounter a suspicious situation like this, please contact Equity Trust Company immediately to report it. Your proactive efforts help us ensure the security of your information.