Equity Trust Company and Delaware Depository Maintain Business Continuity for Precious Metals IRA Investors During Pandemic
CLEVELAND, OHIO, MARCH 3, 2021
For over 20 years, Equity Trust Company has relied on Delaware Depository to safeguard and securely ship precious metals bullion assets held in individual retirement accounts (IRAs).
The COVID-19 pandemic has caused significant disruptions to businesses – and to the economy in general. Together, Delaware Depository and Equity Trust have weathered the storm of uncertainty in continuing to provide Equity Trust’s customers with timely and consistent service throughout the pandemic.
In March 2020, when Delaware Depository activated its pandemic preparedness plan, its management team made a commitment to process in-shipments, transfers, and out-shipments for customers with minimal delay. This commitment relied on a series of carefully designed procedures that were tailored to protect the health and safety of the Delaware Depository staff and to maintain continuity of operations. Some of the new procedures included the use of contactless thermometer scans, frequent and ongoing staff notifications regarding new developments aimed to protect essential employees, offering open lines of communication to alleviate employee concerns, encouraging the use of the company’s Employee Assistance Program to help cope with stresses of the pandemic, constant sanitization of working areas, redesign of workspaces to facilitate social distancing, telework arrangements for office staff, and other means of preventing viral transmission in the workplace.
Due to its pre-pandemic planning and policy implementation, Delaware Depository has continued to process customer requests in a timely manner with only periodic two-to-three-day delays, instead of delays of several weeks at other depositories. As one of Equity Trust’s key vendors, Delaware Depository’s effective response to the COVID-19 pandemic has directly benefitted Equity Trust and ultimately its customers.
Equity Trust also continues to maintain service level expectations while prioritizing the health and safety of its employees, even during record-high demand for precious metals IRAs. The company employs a team of Relationship Managers and operations specialists who are prepared to provide world-class service to precious metals dealers and IRA investors. They are dedicated to assuring transactions are completed efficiently and that customized reporting is in place.
“We are well-positioned to meet the demands of our precious metals partners and their retail clients,” said Equity Trust VP-Head of Sales Jerome Davis. “Our service model, experience and technology applications have allowed us to scale the business quickly and keep up with demand.”
As we’ve turned the calendar to 2021, with a more positive future ahead, the two companies continue to seamlessly work together to deliver prompt, complete and accurate customer service to Equity Trust customers investing in precious metals.
Please contact Equity Trust to establish a self-directed IRA and select Delaware Depository as a secure location to store your IRA’s valuable precious metals assets until retirement.
About Delaware Depository
Delaware Depository provides safekeeping and shipping services for precious metals bullion for IRA custodians and other institutional entities. Delaware Depository is a limited purpose trust company supervised and examined by the State of Delaware, Office of the State Bank Commissioner. It is an approved depository of CME Group (COMEX and NYMEX Divisions) for the storage of gold, silver, platinum and palladium and ICE Futures US for the storage of gold and silver. Delaware Depository’s provides industry leading experience, physical security, audited internal controls, and geographic diversification of bullion holdings. Delaware Depository maintains “all-risk” insurance coverage to protect against theft, loss, or damage to precious metals bullion held in its custody. For more information, visit delawaredepository.com.
About Equity Trust Company
Equity Trust Company is a financial services company that enables individual investors and financial professionals to diversify investment portfolios, using alternative asset classes such as real estate, tax liens, private equity, cryptocurrency, and precious metals. The account management system myEQUITY provides around-the-clock access from any device to view and manage clients’ transactions, cash balances, and values in real-time. With more than 45 years of experience in the financial service industry, Equity Trust Company is the trusted custodian and administrator of more than $29 billion in assets (as of 12/31/20). For more information, visit https://www.trustetc.com.
